Taking a more micro view of the market over these last 12 months, Josh highlights interesting patterns around originations, delinquencies and card balances; discusses lender investments into marketing and fraud programs; looks at capital markets and consumer affordability; and describes the impact and uncertainty stemming from increased regulations.

Finally, Craig and Josh look back at some memorable guests and episodes from 2023, and give a peek at what listeners can expect to hear on Extra Credit in the new year.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Mike and Craig discuss the lesser-known risks impacting portfolios today, including hidden buy now, pay later loans and credit score inflation.

Mike weighs in on positioning a card portfolio in uncertain times; explains why some banks are using credit cards as transactional products; and stresses the need for working tools to properly assess the stability of consumer credit scores.

Josh asks for Mike’s opinion on which market innovations hold the most promise or red flags, and Mike ideates on what younger generations of employees can do to be successful in today’s unusual workforce.

Plus, Mike thinks back on his time as a collegiate cross country athlete and how a team-oriented mentality has helped positively shape his career.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

We begin with Satyan touching on today’s top auto industry headlines — from supply chain issues and high interest rates impacting consumer affordability to major shifts in market share.

Satyan describes how technology-forward dealerships and lenders are modernizing the industry by offering online-to-offline car shopping experiences, and shares how lenders should be thinking about the growing number of credit-active Gen Z consumers.

Josh and Craig ask for Satyan’s opinion on the future of vehicle values and supply, and what that means from a credit standpoint; they discuss the return of incentive programs; and Satyan draws comparisons between the auto and mortgage financing markets.

*Plus, take a look at the TransUnion study Satyan references in the episode: https://www.transunion.com/lp/impact-of-unsettled-vehicle-values

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Craig and Allison start by discussing the proposed Fair Credit Reporting Act (FCRA) rulemaking process expected to take place later in 2023, whether government partisanship is as challenging as it’s portrayed in the media, and how legislators are turning to the private sector to help inform policy decisions.

Next Josh and Allison talk about the major focus areas for regulators that might not be as headline-grabbing, including a politically-stalled federal privacy standard and AI governance concerns cropping up in both the Senate and Congress.

Finally, Josh asks Allison how the upcoming presidential election cycle will impact the pace of legislation; they discuss how states are looking at the use and treatment of medical debt on the credit file; and Allison urges listeners to pay attention to the uptick in agency activity (particularly from the CFPB and FHFA) within the housing market.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Melissa touches on some of FinRegLab’s key initiatives, including the use of cashflow data to predict credit risk and assess populations with limited or no credit history; new research the organization is doing on machine learning algorithms being used in financial services; and a partnership with Kenya’s government, banks and bureaus to determine the optimal data insights needed for credit risk assessing women-owned small businesses.

The group also discusses regulatory uncertainties keeping the financial industry from wider adoption of new types of data, and muses over the laws and regulations that could one day surround artificial intelligence and platforms like ChatGPT.

Finally, Josh tests Melissa’s Kentucky knowledge with some light trivia about her hometown.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Kaylyn and Michael begin by sharing what they’re excited about within the lending space followed by a discussion of the challenges credit unions are up against — including a competitive market and balancing new technology — as they pursue opportunities to support their members and communities.
Our guests then weigh in on the pressure credit unions are facing to deliver high-touch, digital experiences; Josh wonders how each of their credit unions is handling change management initiatives; and the group discusses how automating processes can be very positive for employees willing to take on new skills and grow in their careers.

Plus, Craig and Josh are put to the test when Kaylyn and Michael ask some questions in return! Our hosts offer their perspectives on the future of the mortgage industry, as well as explore potential fraud concerns that could arise from growing consumer pressures around immediacy in lending.
Finally, to celebrate recording onsite in Chicago, Craig and Josh quiz our guests on some fun Windy City history.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Josh and Abhi kick the conversation off by examining the global business drivers impacting how organizations — and especially leadership — are thinking about technology. Abhi notes how the pandemic accelerated cloud adoption for many financial institutions, and emphasizes how important it is for business leaders to appeal to engineering talent.

Abhi then addresses what lenders can do to better adapt to these significant market changes, and Craig asks Abhi for his opinion on how tech can improve global consumer access to financial services or financial outcomes.

Finally, Josh tests our guest’s knowledge of an old favorite band of his: The Chemical Brothers!

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Josh and David start by discussing the power of convenient payment methods, and how alternative digital payment apps are creating shifts in the market. David points out key customer-centric trends being overlooked by many financial institutions, while highlighting opportunities for banks willing to examine their own internal processes and digital strategies.

Josh and Craig then ask David to share his advice for smaller FIs without large tech budgets, and the steps they can take to compete for market share; they discuss the growing number of partnerships between fintechs and banks; and Craig and David discuss banks’ debit card and deposit populations as a source of potential card growth.
Finally, David dominates Josh’s credit-themed trivia questions!

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Michele begins with a conversation on originations and delinquencies in the personal loan, mortgage and auto industries, and the resulting impact they could have on consumer credit health in the US. She and Craig discuss how consumers are still quitting their jobs in record numbers — despite believing a recession is coming — and what that means for consumer confidence around personal finances. Michele also explains why she believes the auto industry will see a much-needed bolster in 2023, while the personal loan sector could be facing some challenges.

Next, Kathy and Josh look at the growth and strength of credit cards and deposits in a post-COVID rate environment, with Kathy noting banks should be focused on the ‘total customer perspective’ by emphasizing customer loyalty with multiple products across a singular financial institution. Kathy and Josh also discuss the importance of continuing to grow balances amid challenging credit losses, and the opportunities credit card issuers can find simply by focusing on the middle of their portfolios.

Finally, we get to know Michele and Kathy a little better in a lightning round of questions on their favorite topics (outside of financial services, of course): running and geography!
—
For questions or to suggest an episode topic, please email ExtraCredit@transunion.com.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

Part two of episode 12 kicks off with the second half of the car-themed trivia before honing in on competitive pressures facing different card issuer segments as they position themselves to acquire and retain customers, transactions and balances. Paul explains the practical value of using trended credit and alternative data to better know and understand consumers — and why that’s critical to winning share of wallet. He also offers a personal take on generational differences in consumer expectations for credit and credit products.
—
For questions or to suggest an episode topic, please email ExtraCredit@transunion.com.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.

In part one of episode 12, the conversation explores the financial health of the American consumer and credit market dynamics, including how issuers are faring relative to other lending institutions, and what they’re thinking about as they look to 2023. Paul also reveals what issuers should expect from fraudsters and offers thoughts on how to best mitigate risk.

Plus, in true Extra Credit tradition, Craig gets Paul’s motor running with some hard-driving trivia on one of Paul’s favorite subjects.
—
For questions or to suggest an episode topic, please email ExtraCredit@transunion.com.

The information discussed in this podcast constitutes the opinion of TransUnion, and TransUnion shall have no liablity for any actions taken based upon the content of this podcast.